These are the rules and guidelines that govern a client booking and experience with Raja Tours (“we”, “our”, or “us”). By booking a safari with us, a client agrees to follow these rules. Please read them carefully.
To book a safari, a client must fill out a booking form that will be shared after a final agreement on a travel schedule and the travel dates, on top of that a client will need to pay a deposit to confirm a booking.
Once we receive a deposit, we will confirm a client’s booking by email. A full itinerary (schedule) and invoice (final payment details) will be sent before a client trip.
Upon confirmation of the safari the booking request has to be made in writing and a 30% deposit is required. The balance has to be remitted at least 60 days prior to safari commencement.
The rest of the payment (the remaining 70%) must be paid at least 60 days before safari starts unless a client chooses to pay in cash on the day of arrival before starting a safari.
A client can pay by bank transfer, credit card, or any other payment method we agree on at the time of booking.
If a client needs to cancel a safari, a client must tell us in writing. Refunds depend on how early a client cancel:
Reservations that are cancelled, reduced in length of stay or reduced in numbers are subject to Cancellation and No-Show fees if cancelled within 100 days of the arrival date.
If we have to cancel a client safari (for example, because of something outside our control), we will give a client a full refund of the money a client paid. We will also offer a client another tour option if possible.
We recommend that a client buys a travel insurance. This should cover things like medical emergencies, lost luggage, or needing to leave early due to an emergency. This is in order to avoid any issues that may bring inconveniences during the conduction of the tour.
A client must be healthy enough to go on the safari and do the activities like game drives and walking tours or any other activities listed in the itinerary. If a client has any health problems, the company must be informed if necessary to make sure we take care of a client during the tour.
A client needs to have a valid passport, visa (if required), and any other documents needed for a client trip. Raja Tours is not responsible if a client doesn’t have the proper documents and can’t travel.
A client must behave responsibly and follow the rules during the safari. Treat the animals, environment, and other people with respect. If a client cause trouble that may put the company at risk, we may ask a client to leave the safari, and a client won’t get a refund.
We will provide experienced tour guides who know a lot about the animals, local culture, and the environment. They will make a client safari experience better by explaining everything a client sees. It’s also our responsible to make sure a client gets what has been booked with us!
While we try to stick to the planned itinerary, sometimes things like weather or wildlife movement may force us to make changes. If we change a client safari schedule, we’ll let a client know.
Going on a safari involves some risks. For example, wildlife can be unpredictable, and the weather may change. By booking a safari with us, a client accept that these things can happen.
If anything goes wrong, such as injury, loss, or damage during the safari caused by personal carelessness (by not adhering to the rules), we are only responsible for the money a client paid for the tour (except for the nonrefundable deposit). We are not responsible for anything out of laziness.
If something completely out of our control happens, such as a natural disaster, war, or government regulations, we may not be able to deliver the tour as planned. In these cases, we will try our best to offer an alternative, but we won’t be held responsible for delays or cancellations.
We care about a client privacy. We’ll only use a client personal information to organize a client’s safari. We won’t share a client’s detail with anyone unless we have to by law.
If a client has any problems during the safari, A client should tell a guide or one of our staff members as soon as possible. We will do our best to fix the issue. If we cannot resolve it during the safari, a client can send us a complaint in writing after the trip. We ask that a client does this within 14 days of returning home. Any legal issues will be handled in Tanzanian courts.
These Terms and Conditions are governed by Tanzanian law. If there is a disagreement, it will be settled in Tanzania’s courts.
Raja Tours can change these Terms and Conditions at any time. If we do, we’ll let a client know when a client book or before a client travel.
By booking a safari with Raja Tours, a client confirm that a client has read, understood, and agree to these Terms and Conditions.
